Privacy Policy

Effective Date: January 2026

Better Underground
ABN: 32559319036
Email: admin@betterunderground.com

1. Information We Collect

We collect information you provide directly to us when you:

Make a purchase or create an account
Subscribe to our newsletter
Contact us for customer support
Participate in surveys or promotions

This may include your name, email address, postal address, phone number, and payment information.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders and our products
Send marketing communications (with your consent)
Improve our products and services
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist with order fulfillment, payment processing, and shipping
Analytics providers to help us understand how customers use our site
Law enforcement when required by law

4. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Opt-out of marketing communications at any time

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

7. International Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information.