Refund policy
Better Underground operates in accordance with Australian Consumer Law.
Change of Mind Returns
We offer a 30-day change of mind return period from the date you receive your order.
To be eligible for a change of mind return:
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Items must be unused and in original condition
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Items must be in original packaging
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Proof of purchase is required
Customers are responsible for return shipping costs for change of mind returns.
Faulty, Damaged or Incorrect Items
Under Australian Consumer Law, you are entitled to a replacement or refund for products that are faulty, damaged, or not as described.
If your item arrives faulty, damaged, or incorrect:
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Contact us within 7 days of delivery
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We will cover return shipping costs where applicable
How to Request a Return
To request a return, please contact us at:
admin@betterunderground.com
+61 415937860
Please include:
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Order number
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Reason for return
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Photos (if the item is faulty or damaged)
Returns must be approved before items are sent back. Items returned without approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds are processed to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items
Gift cards are non-returnable.
Questions
If you have any questions about returns or refunds, please contact us at:
admin@betterunderground.com