Return & Refund Policy

Better Underground
ABN: 32559319036
Email: admin@betterunderground.com

Our Commitment to You

We want you to love your Better Underground compost bin. If you're not completely satisfied, we're here to help.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

30-Day Return Policy

If you're not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, provided:

The product is in its original condition and packaging
The product has not been used or installed
You have proof of purchase

How to Initiate a Return

To start a return:

Email us at admin@betterunderground.com with your order number and reason for return
We'll provide you with return instructions and a return authorization
Pack the item securely in its original packaging
Ship the item back to us (return shipping costs may apply unless the item is faulty)

Refunds

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error or a faulty product.

Exchanges

If you'd like to exchange your item for a different colour or product, please contact us at admin@betterunderground.com and we'll arrange the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at admin@betterunderground.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping.