Shipping Policy

Better Underground
ABN: 32559319036
Email: admin@betterunderground.com

Shipping Within Australia

We offer shipping throughout Australia for our premium compost bins and replacement filters.

Free Shipping

We offer free standard shipping on all orders Australia wide — no minimum spend required.

Delivery Times

Standard delivery typically takes:

Metro areas (Sydney, Melbourne, Brisbane): 3–5 business days
Regional areas: 5–8 business days
Remote areas: 7–12 business days

Order Processing

Orders are typically processed within 1–2 business days. You will receive a confirmation email when your order is dispatched with tracking information.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.

Delivery Issues

If your order is delayed, damaged in transit, or goes missing, please contact us immediately at admin@betterunderground.com. We'll work with our shipping partners to resolve the issue promptly.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.